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We have updated our Privacy Policy and Terms of Service effective May 25, 2018.

Payments can be made online using the following credit cards.

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Visa Gift Cards*

* Visa Gift Cards can be used online as long as they have been registered for use with the issuing provider. This information should have been supplied to you when you received your card. It may also be printed on the back of your card. When you make an online or phone purchase, the name, address, and phone number you use will need to be exactly the same as the information you provided when registering your card. If the information you provide differs from what was provided when the card was registered, the transaction may be declined. You can verify or update your information by visiting the card provider's web site, or by contacting them using the toll-free number provided in your card materials. Be sure to keep your Visa Gift Card—even after the balance is depleted—in case you need to return any purchased items. It is our policy to credit the card used for the initial purchase.

Sales Tax

Applicable sales tax will be charged on total merchandise, not including shipping and handling fees, for orders shipped to: AL, AZ, CA, CO, CT, FL, IL, KS, MA, MD, MI, MN, MO, NC, NV, NY, OH, PR, SC, TN, TX and VA.

Credit Card Charges

We request authorization from the financial institution that issued your card for the order amount. Although you haven't been charged, these funds are reserved to ensure that your order can be processed and charged upon shipment. This is known as an "authorization or transaction hold". If your order is cancelled, the time required to remove this authorization or transaction hold is determined by the financial institution that issued your card and could range from 3 to 7 days from the day of authorization.

Additionally, when we validate your billing address, a request for a minimal amount ($1) was reserved by the financial institution that issued your card at the time that your order was placed. You haven't been charged; this is also a transaction hold. The transaction hold will be removed in the time frame as determined by your financial institution (about 3 to 7 days from the day of authorization).

We do not charge your credit card until the date we ship your merchandise to you.

Split Shipments

Items ordered together may be shipped separately. If your order is sent in multiple shipments, your credit card will be charged for each shipment. Additional shipping charges will not be incurred on subsequent shipments.

Gift Cards

Gift cards can be purchased and redeemed online and in stores. Please note that the purchase of a gift card is non-refundable.

Orders placed before 2pm EST, excluding weekends and holidays, typically ship the same day. Items listed as pre-order or backordered will be shipped as soon as the items are available. Occasionally, an item designated as in-stock may not be available. In such instances, we will notify you to advise when we expect additional inventory. If the item will not be restocked, we will be happy to help you shop for a suitable alternative or cancel the item from your order with no charge. Orders containing multiple pieces may arrive in different shipments.

Shipping Charges within the Contiguous U.S.


Shipping Orders over $100 Orders under $100
Standard Free (plus free returns*) $8
Two-Day $10 (plus free returns*) $15
Next-Day $20 (plus free returns*) $25

* Free Standard returns with our pre-paid UPS return shipping label within the contiguous United States.

Shipment Times

  Standard Two-Day Next-Day
Typical number of
business days for delivery
3-4 2-3 1-2

Shipments to Hawaii, Alaska, and Puerto Rico

$15 for standard delivery (typically 7-10 business days); $25 for two-day and $40 for next-day.

Signature Required for Orders over $1,500

A signature is required for delivery of orders over $1,500.

Return Shipping

For your convenience, all orders shipped within the contiguous United States will include a UPS return shipping label. Using the pre-printed label to make a return will result in an $8 shipping fee being deducted from the amount being returned to you. The return label fee will be waived for any original orders over $100. Orders shipped to Alaska, Hawaii, or Puerto Rico will not include pre-printed return labels.

Tracking

We mainly ship via UPS. You will receive a tracking email from us when your package ships.

PO Boxes

Unfortunately, we cannot ship to PO boxes.

ShopRunner

ShopRunner members receive free 2-day shipping and returns. You must log in to your ShopRunner account on our website to get the benefit.

The two days are counted from when the order leaves our facility, not necessarily the day it was placed. Orders placed after 2pm EST or on a weekend or on a US holiday will be shipped on the next weekday. The 2-day shipping begins then. For example, an order placed Monday at 4pm EST will be shipped on Tuesday; it will be guaranteed to arrive on Thursday.

For more details about ShopRunner, click here.

Countries

Everything But Water currently ships to the following countries/continents:

  • Canada
  • Mexico

Payment Methods

Payment
The following payment methods are accepted for international orders:

  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Paypal

Shipping to Address Different from Billing Address
At this time, we cannot accept payment from a credit card with a billing address in a different country as the shipping address.

Taxes and Duties

Your total invoice includes the taxes and duties for your country.

Shipping Rate

International shipping rates are calculated based on a number of factors including number of items you're purchasing, the weight of the item, and the destination country/region. International shipping will be calculated during checkout by iParcel.

Split Shipments

Unfortunately we do not support split shipments for international orders. If we cannot fulfill an item on your order, our customer service team will contact you.

Delivery Estimates

Most in-stock items generally arrive within 5-20 business days after your order has been received, depending upon your location ("business days" means Monday-Friday, excluding U.S. holidays). Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed due to customs.

Returns and Exchanges

Returns
We will gladly refund your full-price online purchase within 30 days if the items are in saleable condition with all tags attached. Sale items may not be returned. Credits will be issued based on original payment method, excluding any applicable shipping charges, duties and taxes. You can apply for a refund of your duties and taxes with your government's customs department. To get the paperwork needed for your customs department, please contact i-Parcel Customer Service at customer.service@i-parcel.com. Please include your i-Parcel tracking/order number in your correspondence.

To return an item, please complete the return form on the bottom of your invoice. Next to each returned item note the quantity being returned. We recommend that you request tracking and delivery confirmation from your shipping provider to ensure the proper delivery of your return. We cannot issue refunds for lost and unconfirmed return shipments.

UPS i-Parcel
45 Fernwood Avenue
Edison, New Jersey 08820

Please include your original i-Parcel Tracking Number on the outside of the box to prevent delays with processing your return.

Exchanges
Unfortunately, exchanges are not permitted on international orders. If you need a different size or color of a purchased item, or a new item all together, then please return the item you do not want for a full refund under the 30-day return guidelines and place a new order for the desired item.

ALL "SALE" ITEMS PURCHASED ONLINE OR IN A STORE ARE FINAL SALE

In-Store Purchases

Everything But Water wants you to be fully satisfied. We will gladly refund your full-price in-store purchase within 30 days if the items are in saleable condition with all tags attached. Sale items may not be returned. All returns or exchanges must be accompanied by the original receipt. Returnable items may be brought back to any of our store locations. Credits will be issued based on the original payment method. For cash refunds over $50, a check will be mailed to you.

If you need further assistance on an item purchased in one of our stores please contact the store directly or contact us via email at customerservice@everythingbutwater.com.

Online Purchases

United States and Puerto Rico Orders: We will gladly refund your full-price online purchase within 30 days if the items are in saleable condition with all tags attached. Sale items may not be returned.

To make a return, send the items and your return receipt to the address listed below. Orders shipped to the contiguous United States will include a UPS return label. Using the label will result in an $8 shipping fee deducted from the total returned to you. The return label may be used free of charge for orders originally over $100. When using the pre-printed label, drop the package off at any UPS drop box or store location or schedule a pickup (additional fees may apply). If you do not use Everything But Water's shipping label, we recommend that you request tracking and delivery confirmation from your shipping provider to ensure the proper delivery of your return. We cannot issue refunds for lost or unconfirmed return shipments.

Once we receive the original item in saleable condition, a credit will be issued in the original payment method. Returns are typically processed within 7-10 business days of receipt. You will receive an email notification when your return has been processed.

Most online purchases may also be returned to your local store location with your original invoice, unless otherwise stated. Certain restrictions apply so please check the back of your invoice. Items purchased with your ShopRunner account must be returned to the address below. Amazon and Amazon Prime orders must be returned to Amazon and cannot be accepted at any of our retail locations.

International Orders: We will gladly refund your full-price online purchase within 30 days if the items are in saleable condition with all tags attached. Sale items may not be returned. Credits will be issued based on original payment method, excluding any applicable shipping charges, duties and taxes. You can apply for a refund of your duties and taxes with your government's customs department. To get the paperwork needed for your customs department, please contact i-Parcel Customer Service at customer.service@i-parcel.com. Please include your i-Parcel tracking/order number in your correspondence.

To return an item, please complete the return form on the bottom of your invoice. Next to each returned item note the quantity being returned. We recommend that you request tracking and delivery confirmation from your shipping provider to ensure the proper delivery of your return. We cannot issue refunds for lost and unconfirmed return shipments.

Need a different size or color?

In order to most efficiently get you the proper size or color, please place a second order for the new item and return the original following the steps above. Once we receive your return, a credit will be issued in the original payment method.

US and Puerto Rico Returns           International Returns
Everything But Water
1401 Valley View Lane, Suite 130
Irving, TX 75061-3602
      i-Parcel UPS
45 Fernwood Avenue
Edison, New Jersey 08820
 
INTERNATIONAL ORDERS: Please include your original i-Parcel Tracking Number on the outside of the box to prevent delays with processing your return.

If you need further assistance with the return of an item purchased online, please email us at customerservice@everythingbutwater.com.